executing a return
The customer should inform about the stock of the item from the relative indications. In the e shop are included products that are available and products with the indication “not available” or “sold out” . Furthermore some of the discount items that appear on the e shop are on sale until they get out of stock. All customers must unwrap the items and check the items for any defected products and contact us about the issue in 10 days period. After more than 10 days it considered to be received in perfect condition.
You can make the return with in 14 days from the day that you received your order.
You should take care of the product for any defects and generally not to be worn enough so that the appearance hasn’t changed. Secure the returned product and place it in a box or bag together with the return form that should be completed with the cause of return and your information. If you don’t have the return form you can download it here.
The refund will be completed with in 14 days after we receive your returned product.
If you reuse the box or the bag for your return make sure that you will remove or erase the older tag of the order. Close it carefully and write the following address:
aggelatou 26, 34100
+30 2221 088 505
If you returning more than one product you can place it in one parcel.If you wish to return more than one orders with different number of order, you should return them separately.
If you purchased an item with the use of Alpha Bank, the refund will be executed with the same systems of payment. In case of account deposit or pay on delivery , the refunds will be executed to the IBAN that you declare on the return form.
1. How and when the refund of the product will be completed?
The refund of the product is executed within 14 working days from the day we received the product back. Depending on the way you chose to pay you will receive the refund accordingly but if you chose to pay on delivery or in account deposit you will receive the refund to the IBAN account you placed to the return form..
2.When can the return be rejected?
The return can be rejected if it is damaged, worn and generally has a damaged appearance. The return can also be rejected if it will be executed after 14 days from the moment of receipt.
3.How can I locate my parcel?
You can track your parcel, 48 hours after the shipment of the product, with the shipment number, which was given to you in the informative email, at: email@example.com
The buyer is entitled to withdraw unjustifiably within ten (10) working days from the date of delivery or receipt of the sold product, returning it to its original condition, without opening the package, with all its parts and the accompanying forms. . The return of the item is accepted, only if the buyer has first paid any amount charged to Celia Boutique for sending the item to him and the cost of returning the item.
Force Majeure – Lack of Product – Non-Receipt of Product – Out-of-Court Settlement.
If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail, in order to let us know if you wish, in these circumstances, the completion of your order. Celia Boutique bears no responsibility for any situation beyond its own fault and will do what is humanly possible for your best service.
In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive, without no extra charge.
In case of non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the registration of the order), please contact a representative of the Celia Boutique.For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.
According to the Directive 2013/11 / EC, which was incorporated in the Greek legislation with the JM 70330/2015, and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8) provides the possibility of electronic resolution of consumer disputes with the procedure Alternative Dispute Resolution throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use the website, by referring to the following link:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show (out-of-court settlement of the dispute), following the relevant instructions.